Customer Service (Customer Service), refers to a customer-oriented values, integrate and manage it in Optimal cost pre-set - all  elements of customer service portfolio interface. Broadly speaking, any can improve Content of customer satisfaction are within  the scope of customer service. (Customer satisfaction means: Customers appreciate him The gap between the actual "feel" of the treatment and the "expectations" of treatment between. )
  Innovation means: to raise the existing mode of thinking is different from the conventional or ordinary insight-oriented thinking, using existing  Knowledge and material, in particular environment, in line with idealized needs or to meet social needs, and improve or create  New things, methods, elements, path, environment and behavior can get some beneficial effects. [1] is based on innovation  New ideas, new inventions and new features described as a process of conceptualization. Latin origin, it contains three original intention  Justice, first, update; secondly, to create something new; Third, change. Innovation is a human-specific cognitive and  Practical ability, is a senior human manifestation of the initiative is to promote national progress and social development of the inexhaustible move  Force. To a nation at the forefront of the times, you can not do without theoretical thinking a moment, the moment can not stop the theory  Innovation. Research and innovation in economic, business, technology, sociology and architecture of these areas has a pivotal  Weight. In mainland China, often with "innovation" indicates that the reforms. Since the economic reforms being considered The main driving force of development, the factors that promote innovation are also considered crucial.